TERMS & CONDITIONS
The Event Provider will supply information about the Event at the time of booking (‘Booking Information’). This information will be specific to the relevant Event and will include the following:
- Confirmation of the date of the Event, the nature of the Event and location.
- The identity and contact details for the Event Provider’s ticket agent for the Event.
Tickets are sold via an online booking agent and are subject to the agent’s terms and conditions of sale and to the agent’s booking and administrative fees levied at the point of sale. The Event Provider is not responsible for and does not process, handle or receive the booking and administrative fees and any complaints and/or queries relating to booking and administrative fees or the booking process should be directed to the booking agent.
Age Restriction. All events are for over 18s only. Refunds will not be provided to those who are not admitted to the Event as a result of failure to provide acceptable identification or who do not comply with the applicable age restriction.
No Refunds. Once purchased, tickets are non-refundable except, subject to these terms and conditions, on cancellation of the Event by the Event Provider. Tickets cannot be exchanged or returned except in the case of manifest error by us or our agents. It is your responsibility to check that the information contained in the acknowledgement of order and the tickets is accurate. Tickets may be transferred to any other person. They specifically may not be used as rewards or competition prizes. Unauthorised resale (or attempted unlawful resale) of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation. Tickets remain the property of the Event Provider and are a personal revocable license which may be withdrawn and admission refused at any time upon refunding the printed purchase price.
Event cancellation. In the unlikely event of our having to cancel an Event entirely due to licensing or other legal restrictions or for safety reasons then the Event Provider will provide notification of the cancellation to the contact information provided by the ticket purchaser. On cancellation, the Event Provider will offer ticket holders the opportunity either; (i) to exchange their tickets for a subsequent London Restaurant Festival Event; or (ii) to a refund equal to the face value of the tickets. This option must be exercised within 2 weeks of notification by the Event Provider of the cancellation. Booking fees or other charges levied by the ticket agent are not refundable. This is the Event Provider’s sole liability to ticket holders in the event of cancellation.
Disruption. No ticket exchanges or refunds will be given if the Event or the opening or start of the Event is disrupted or delayed for reasons such as security alerts, traffic incidents, adverse weather conditions and strike action. The Event will commence or continue as soon as the Event Provider is reasonably able to do so. Where the Booking Information states that the Event will be held outdoors customers and their guests are expected to be prepared for inclement weather.
The locations of the event will be stated at the time of purchase, no refunds or exchanges are available if for any reason any ticket holder is unable or unwilling to travel to the location. The cost of travel to and from the location and venue is the responsibility of the person attending the Event.
Tickets are issued subject to the rules and regulations of the restaurant which are available can be made available on request. Breach of a restaurants rules and regulations, breach of these terms and conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the restaurant or Event Provider to refuse admission or eject you from the event without refund or compensation.
Food and/or drink may not be brought into the Event. Patrons with specific dietary requirements must notify the Event Provider at least 10 working days ahead before the Event via email to firstname.lastname@example.org
Where the Booking Information indicates that the venue and facilities for each Event are wheelchair accessible, this may not include all seating areas due to building restrictions.
Visitors are advised to enquire about ingredients on the menu and make the Event organiser aware of any allergies 10 days ahead of the event.
Ticket holders consent to filming and photography as participants in the Event. Recordings may be used for promotional and marketing purposes by London Restaurant Festival and its partners.
The Event Provider’s liability to any person in relation to the purchase of tickets for any Event or in relation to the attendance of that person at any Event shall be limited to direct loss and/or damage actually incurred. In addition, the Event Provider’s total liability to such person shall not in any circumstances exceed the value of the ticket for the relevant Event purchased by or on behalf of that person. We shall not be liable for any special or indirect loss or damage irrespective of whether we have been informed of circumstances where such losses might be incurred. The Event Provider does not attempt to limit or exclude its liability for death or personal injury caused by our negligence or that or our employees or agents and any other liability that may not be limited or excluded by applicable law.
No variation to these terms and conditions shall have effect unless in writing and signed by an authorised representative of London Restaurant Festival Limited.
These terms and conditions are subject to the laws of England and Wales and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.